LafargeHolcim

Internship - ITSM Operations Analyst

CA-AB-Calgary
Requisition ID
2017-3707
# of Openings
1
Category
Information Technology
Product Line
Corporate

Why work for Lafarge?

Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge-na.com/careers .

 

Overview

Exciting opportunity to learn from and contribute to a world class IT Service Centre (ITSC).  The ITSM Ops Analyst (Internship) works with the ITSC teams to provide operational execution on projects and steady-state ongoing activities.  

Responsibilities

This role will provide Tier 2-3 support services and act as an escalation point for the Service Desk and other IT Teams while ensuring that service levels are achieved.  This role will be responsible for contributing to IT and Business projects as related to services such as Collaboration, Network, Endpoints, and software.  The ITSM Ops Analyst (Internship) is will have the opportunity to learn LafargeHolcim business processes as well as industry standard IT processes and how they work together to ensure success superior execution excellence.  The role will require interactions with business end users, relationship managers and project managers.  This role works on assignments that are complex in nature and require judgment, initiative, and communication to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures.  The ITSM Ops Analyst (Internship) role will be responsible for formal documentation around processes and procedures.

Qualifications

Level of education/qualifications normally required:

  • Degree or diploma in Computer Science, Engineering or related discipline with an IT focus - can be in school still
  • Valid Driver’s License and functioning car
  • Ability to lift up to 30 lbs

 

Specific work experience:

  • Technical knowledge of IT
  • Understanding of IT services, technology and solutions
  • Experience Microsoft and Google products an asset
  • Experience in a related industry setting (manufacturing) an asset
  • Experience in a customer service environment as asset
  • Experience with ITSM/ITIL applications (ServiceNow)

 

Technical / functional skills:

  • Keen interest in existing and emerging hardware and software technologies and IT architectures
  • Competency in delivering efficient and effective solutions to diverse and complex business problems
  • Ability to translate technical knowledge into a more easily consumable format (laymen terms)
  • Strong communication skills
  • Technical documentation skills
  • Analytical and troubleshooting skills

 

Behavioral competencies: 

  • Ability to work decisively in a fast paced environment
  • Ability to meet deadlines and service level agreements
  • Ability to quickly adapt to and from single person to team working environments
  • Highly self-motivated and directed
  • Keen attention to detail
  • Diverse capability for problem solving, decision making and sound judgment
  • Strong organizational and communications skills
  • Highly professional demeanor with the ability to speak confidently, courteously and credibly to all levels of management.
  • Work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one’s skills and capabilities
  • Foster a business focused environment delivering exceptional customer service and anticipating future customer needs

 

Linguistic skills:

  • Excellent English (written & spoken) - other languages specific to region are a plus

 

Mobility requirements (time spent travelling internationally, nationally etc.):

  • Regional travel required: 20%

LafargeHolcim

Why work for us?

 

Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at www.lafarge-na.com/careers

 

www.lafarge-na.com

www.lafargeholcim.com

We thank you for your interest.  Only candidates selected for an interview will be contacted.  LafargeHolcim is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

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