Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions. From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions. Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you. Building Better Cities is what we do. Come Build a Better Career with us! More information can be found at www.lafarge-na.com/careers .
Exciting opportunity to learn from and contribute to a world class IT Service Centre (ITSC). The ITSM Ops Analyst (Internship) works with the ITSC teams to provide operational execution on projects and steady-state ongoing activities.
This role will provide Tier 2-3 support services and act as an escalation point for the Service Desk and other IT Teams while ensuring that service levels are achieved. This role will be responsible for contributing to IT and Business projects as related to services such as Collaboration, Network, Endpoints, and software. The ITSM Ops Analyst (Internship) is will have the opportunity to learn LafargeHolcim business processes as well as industry standard IT processes and how they work together to ensure success superior execution excellence. The role will require interactions with business end users, relationship managers and project managers. This role works on assignments that are complex in nature and require judgment, initiative, and communication to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. The ITSM Ops Analyst (Internship) role will be responsible for formal documentation around processes and procedures.
Level of education/qualifications normally required:
Specific work experience:
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Mobility requirements (time spent travelling internationally, nationally etc.):
Why work for us?
Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more! More information can be found at www.lafarge-na.com/careers
We thank you for your interest. Only candidates selected for an interview will be contacted. LafargeHolcim is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.