LafargeHolcim

Network Service Delivery Coordinator - Starts on a contract

CA-ON-Concord
Requisition ID
2017-3779
# of Openings
1
Category
Information Technology
Product Line
Corporate

Why work for Lafarge?

Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge-na.com/careers .

 

Overview

The Service Delivery Coordinator is responsible for the continuous, consistent and timely delivery of IT network infrastructure and supporting processes. The Service Delivery Coordinator will focus on the successful Move, Add and Change activities to deliver on time and on budget a reliable and scalable network platform that supports the needs of the user community. Ideal candidate has excellent customer service skills, strong organizational skills, ability to manage multiple demands and quickly shift from one engagement to another. She/he possesses a process improvement mindset and continually looks for ways to improve processes. To be successful in this position, outstanding and proactive communication skills are required. Must be comfortable communicating with a variety of people. This position interacts with end-users, customers, engineers, vendors, account managers and more. 

Responsibilities

  • Coordinates the operational and tactical ordering of network Move, Add and Change requests in accordance with capacity management and project deliverables
  • Act as the point of contact between regional business stakeholders, operations and build engineers and vendor representatives for any network circuit quotes, orders and provisioning life cycles
  • Follows up on lead times to quote, lead times to connect and expediting requests as required; reports on tracking information
  • Understands vendors’ processes, policies, products and tools, including but not limited to AT&T MPLS network and BusinessDirect (BD), Commercial Internet providers sourcing and delivery services and Cisco’s SmartNet Total Care offering.
  • Project coordination and oversight of specific initiatives following LafargeHolcim standard PMO processes
  • Utilize ITIL best practices to implement and improve network process management
  • Issues purchase orders to vendors as required.
  • Possesses and maintains a positive customer service attitude toward suppliers, internal customers, customers, and end-users. Understands the needs of the end-user with regard to meeting expected delivery dates.

 

Job Dimensions

 

  • Sales, number of people, budget, volumes etc.:
    • Regional network infrastructure of an annual cost in excess of $7.2M USD
    • 3 countries, ~750 sites and ~11,000 employees
    • Coordination of 100-150 MACD orders annually
    • Infrastructure network services provided on a 24x7x365 basis
  • List of direct reports: N/A
  • Key interfaces, stakeholders and relationships:
    • Network and Communication Vendors: Regularly interfaces with providers to request quotes, submit circuit orders and scheduling for execution
    • Regional Delivery Engineer and Operational Analysts: Coordination and scheduling of circuit order and provisioning to meet and exceed business requirements.
    • Operations Team Lead: Follows capacity management and proactively engages to ensure operational needs are met on time and on budget
    • Delivery Manager: Collaborate and seek approvals for financial obligations as a result of operational and / or business requirements; reports information about status and timeline of in flight orders

Qualifications

Level of education/qualifications normally required:

  • College Degree in Information Technology or related discipline.

Job Specific Competency Profile (Lominger):

 

  • Drive for Results
  • Peer Relationship
  • Problem Solving
  • Process Management

 

Technical / functional skills:

 

  • Excellent written and oral operational communication skills; ability to communicate effectively/convincingly at all levels (including technical and operational) and with all functions at least in English and local language.
  • Effective time management, planning and organization skills; ability to manage multiple tasks and priorities and drive tasks to completion in a fixed time-frame and in a pressured environment.
  • Ability to work with cross-functional teams and build relationships across multiple functions.
  • Ability to deal with ambiguities, conflicts and adversarial relationships.
  • Strong negotiation skills.
  • Ability to identify problems quickly, make sound judgments, establish and implement solutions
  • Broad range of understanding of ITIL, ITSM and industry best practices.
  • Excellent documentation skills and attention to detail.

Behavioural competencies:

  • Open-minded, collaborative and an effective team player.
  • Ability to work in a multicultural and multi-located team.
  • Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the centre of everything he/she does.
  • Ability to deal with ambiguity.
  • Ability to communicate openly and effectively with many diverse stakeholders, and with external vendors and auditors.
  • Ability to work proactively and under pressure considering the criticality required to ensure the right quality of service for the business.
  • Strong autonomy.

 

Leadership and managerial abilities: N/A

 

Linguistic skills:

  • Fluency in English, both verbal and written.
  • Other local languages are an asset.

 

Mobility requirements (time spent travelling internationally, nationally etc.):

  • Regional travels: up to 20%.

 

Location Details

  • Role to be based in Toronto, Canada

LafargeHolcim

Why work for us?

 

Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at www.lafarge-na.com/careers

 

www.lafarge-na.com

www.lafargeholcim.com

We thank you for your interest.  Only candidates selected for an interview will be contacted.  LafargeHolcim is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

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