Business Relationship Manager - H2R

CA-ON-Concord | US-MI-Dundee | US-IL-Chicago
Requisition ID
# of Openings
Information Technology
Product Line

Why work for Lafarge?

Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at .



Under general direction from the Head of Business Engagement, The Business Relationship Manager (BRM) is a senior full-time employee responsible for proactively building relationships with senior business leaders at various levels for a specific region or product line.

This role is to ensure that IT is aligned with the business strategy and proactively shape business needs. 

The Business Relationship Manager leads and influence business process innovation and the identification of new business needs that have positive impacts on our customers so that the customers continue and expand their business with LafargeHolcim.

The Business Relationship Manager is a key contributor for executing the Regional IT strategy by providing leadership and vision of IT Services within the region and balancing and coordinating the fulfillment of the business needs.

The Business Relationship Manager will champion bimodal delivery and recognize such opportunities to ensure IT provides value to the business in their relationship with the customer.

The Business Relationship Manager will be aligned to one or more process stream across the North America Region.

This highly visible role that will focus on:

  • Ensuring that service line or region under their responsibility get maximum value from IT to increase customer intimacy, release productivity and costs in enterprise, commercial and industrial operations, and promote the benefits of knowledge sharing across business and IT. Articulate business needs and issues into regional ITSC requirements and solutions
  • Inspiring and Managing business needs to ensure the most valuable and effective use of IT investment,
  • Understanding and Responding to future needs of the business,
  • Ensuring that IT service quality matches with business expectation for IT operations and projects delivery
  • Educating business users on the value of IT engagement within their service line or region, and
  • Increasing awareness of the services provided by the IT organization.
  • Measuring the success of projects by showing how they have contributed value to the business.

The Business Relationship Manager/Manager will be involved in a wide variety of projects in support of the business such as; Business Process Improvement initiatives, Communication and Collaboration project, which are enterprise-wide systems reaching across the North American Organization.

The Business Relationship Manager will have an opportunity to work with other Business Relationship Managers and Group IT teams to develop the competencies of the role and to demonstrate the value of the role within the organization. 


  • Demonstrate a commitment to communicating, improving and adhering to safety policies in all work environments and areas
  • Participates directly with Senior Business Management to maintain strategic business visibility within the IT Community
  • Translate business vision to enable shared understanding and rapid execution by business and IT personnel
  • Works with the various levels of IT and Business Management to develop and coordinate technology advancements.
  • Advises Business Process Owners and operational management on technological advancements and opportunities
  • Develop success criteria with business leaders and measure progress of IT initiatives against those factors
  • Works with the Business Process owners on approach and methodology for monitoring and validating that IT is providing value to the business.
  • Contribute and Actively Participate in the Global Demand Directive and Demand Management Process
  • Organize necessary committees and business needs alignment meetings in order to ensure proper coordination and governance across the businesses
  • Works direct with NASC Leaders responsible for maintaining the integrity of the core application while ensuring the application meets the functional needs of operations.
  • Works alongside global IT groups for the development of worldwide templates as it relates to Demand Management.
  • Manage stakeholder expectations and take accountability for service delivery along with Project Management.
  • Facilitate monthly performance reviews with operational group leaders.
  • Conduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency.
  • Develop cost-benefit material to support initiatives for assigned operational group.
  • Consult with business leaders to identify strategic technology needs, offer guidance based on industry trends and support business objectives of service line or region.
  • Build credibility and trust between operational group and IT.
  • Collaborate with other Business Relationship Managers to develop strategies to align business groups where appropriate.
  • Identify and create opportunities to collaborate with others across organizational boundaries to develop innovative solutions.
  • Scan competitive landscape to identify and present opportunities or recommendations for new processes, products or vendors.



Portfolio:  One or More Process Stream across North America Region

Budget:  >$1M

Key interfaces, stakeholder and relationships:  Business Process Owners, NASC and Business Leadership Team, Project Managers, Business Analysts, Business Subject Matter Experts, IT resources


Level of education/qualifications normally required:

  • Undergraduate degree in Information Technology, Business, Computer Science or a related discipline

Specific work experience:

  • 5-10 years experience with LafargeHolcim systems, business, and/or process environment and standards
  • 3-5 years Business Relationship management experience
  • 3-4 years of effective people and/or process management experience
  • 3-5 years of HR and Health and Safety experience is an asset.
  • ITIL certification an asset
  • Project Management or Business Analysis certification an asset
  • Experience in vendor and financial management

Technical / functional skills:

  • Ability to adapt and drive change
  • Ability to motivate teams through influence
  • Ability to deal with ambiguity and transition to action
  • Drive continuous process improvements
  • Knowledge of existing business and IT processes and technologies
  • Knowledge of NASC applications and Business Processes it enables and supports
  • Knowledge of HR, Health and Safety, and Communication applications and systems is an asset.

Behavioral competencies:

  • Demonstrated leadership ability
  • Excellent communication (verbal/written) and interpersonal skills
  • Proven customer orientation, negotiation, and conflict resolution ability
  • Demonstrated ability to interface effectively with executives and end users

Leadership and managerial abilities:

  • Motivated and competent to contribute appropriate time and effort to work needing attention.
  • Attentive to detail with focus on accurate and timely results.
  • Organized and able to prioritize tasks, responding effectively to competing needs.
  • Attentive and reactive to customer needs and concerns.
  • Ability to influence teams and drive results
  • Operates with a high degree of integrity at all times


Linguistic skills:

  • Excellent command of the English Language (Written and Verbal)
  • French an asset

Mobility requirements: Preferred Locations:  Dundee, Michigan or Toronto, Ontario or Chicago, Illinois.


Why work for us?


Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at

We thank you for your interest.  Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.


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