LafargeHolcim

Customer Service Representative, RMX

Job Locations CA-AB-Calgary
Requisition ID
2018-4168
# of Openings
1
Category
Customer Service
Product Line
Ready Mix

Why work for Lafarge?

Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge.ca/careers .

Overview

The Customer Service Representative team functions as the primary day to day interface with customers for order placement and arrangement of delivery within the greater Calgary market. CSR's report to the Customer Service and Logistics Manager and are responsible for all administrative activities that support the coordination and delivery of concrete. This individual will need to ensure proper system utilization, as well as consistent process management related to daily scheduling and ticketing. The Customer Service Representative will need to work closely with the customer as well as sales and logistics to achieve effective customer service.

Responsibilities

  • Adhere to all Lafarge safety policies and procedures
  • Support a safe office work environment as well as supporting field safety programs
  • Responsible for consistent and reliable customer service from order placement through delivery
  • Proactive outgoing calls to customers to advise of any delays in delivery, to ensure orders are received in a timely manner and to improve customer service
  • Field customer complaints and follow up in a timely, professional manner
  • Maintain strong working relationships with our internal Sales, Operation, and Logistic teams
  • Maintain a positive, open work environment; this includes excellent communication and strong working relationships with your peers
  • Support continuous improvement; challenge any process that does not meet overall objectives
  • Have a flexible schedule; this position will require an individual to work different shifts as well as the potential to take calls after hours
  • Support other functions within the Logistics team as required 

Qualifications

Education & Work Experience:

  • High School Diploma
  • Customer service and call centre experience
  • Knowledge of construction and trucking industry not required
  • Computer literacy, including Microsoft Office and Google suite of products
  • Knowledge of Calgary and area roads an asset

Job Specific Skills:

  • Strong written and verbal communication skills
  • Relationship building (External customers and internal Lafarge personnel)
  • High degree of accuracy and attention to detail
  • Problem solving and decision making
  • Ability to multitask in a fast paced environment
  • Strong sense of teamwork
  • Competencies:
    • Interpersonal savvy
    • Customer interaction/customer focus
    • Action oriented/demonstrates drive
    • Priority setting and time management
    • Trust and credibility
    • Peer relationships

LafargeHolcim

Pre-employment medical including drug & alcohol testing and a criminal record check may be required.

As the world leader in the building materials industry, LafargeHolcim Ltd and its subsidiaries have the assets necessary to meet the building and design challenges of today’s increasing urbanization.  Globally, LafargeHolcim has 115,000 employees, a well-balanced local presence in 90 countries and combined net sales of CHF 33 billion (EUR 27 billion) in 2014. With the most innovative cement, concrete, and aggregates solutions, strong R&D and a commitment to health, safety, and sustainability, LafargeHolcim has the building solutions to meet customers’ needs, from the individual homebuilder to the largest and most complex project.  We are committed to drive sustainable solutions for better building and infrastructure while contributing to a higher quality of life.  We are positioned to deliver on this commitment. 

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