LafargeHolcim

  • Order Taker

    Job Locations CA-ON-Hamilton
    Requisition ID
    2018-4409
    # of Openings
    2
    Category
    Operations
    Product Line
    Ready Mix
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge.ca/en/careers .

     

    Overview

    The Lafarge Order Taker is an excellent team player and utilizes their strong organization and communication skills to coordinate team members, customers, truck drivers, front-ends and the sales team.  The Order Taker works well under pressure while maintaining a positive attitude.  The ideal candidate is prompt, reliable, and able multi-task effectively.  The key deliverables for the Order Taker are: ensure customer commitments are realized, build and optimize the delivery schedule and communicate with stakeholders. 

    Responsibilities

    Key Responsibilities

     

    • Build delivery schedule
    • Customer negotiation
    • Monitor order progress and record performance
    • Minimize scheduling conflicts

     

    Results/Accountabilities:

     

    • Oder accuracy
    • Delivery fulfillment
    • Truck utilization
    • Fleet size and composition targets
    • Transparent order commitments with customers
    • Engage with Sales Team for service decision and customer priorities

    Qualifications

    Qualification Profile:

    • A minimum of 2+ years post secondary education with relevant work experience or a minimum of 2+ years of experience in logistics. 
    • Computer knowledge
    • Product and industry knowledge an asset
    • Multi-tasking and able to work in a fast paced environment with the ability to determine and focus on priorities
    • Excellent communication skills, English proficiency; fluent in other languages an asset

     

    Dimensions:

    • Work closely with 3 team mates
    • Manage delivery of 175,000m3 per year
    • Coordinate delivery from 3 shipping locations
    • Manages approximately 350 calls/day

     

    Core Competencies:   

    • Action Oriented
    • Drive for Results
    • Customer Focus
    • Patience
    • Managing diversity
    • Functional/Technical Skills

    LafargeHolcim

    Why work for us?

     

    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at:

    www.lafarge.ca

    We thank you for your interest.  Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

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