• Vendor Support Specialist (Bilingual FR/EN)

    Job Locations CA-ON-Mississauga
    Requisition ID
    # of Openings
    Procurement & Purchasing
    Product Line
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at



    You must be bilingual English/French in order to apply.


    • Vendor Support
      • Develop relationships with Shared Services clients (internal and external)
      • Using a pre-defined resolution framework, develop and apply Procure to Pay skills (e.g. accounts payable) to resolve and respond to client inquiries.
      • Develop functional knowledge of Procure to Pay system applications (SAP R/3, SAP BW, Vendor Self-Serve Portal Applications)
      • Receive inbound phone calls and emails from vendors, employees and end-customers; documenting issue and responding to inbound queries in a professional manner
      • Working with the business units, Shared Service Center, company tools and assets, and other business partners, resolve inquiries to achieve proper resolution in prescribed timeframes
      • Communicate ticket resolution to appropriate contact and maintain ticket documentation
      • Develop a general understanding of company finance and accounting business processes and policies as defined by the Shared Service Center in order to respond to incoming customer inquiries
      • Participate in training to continue to develop key functional and technical skills and improve business acumen
      • Work with team to resolve and communicate resolutions to customer inquiries, escalating issues to Vendor Support Supervisor and/or Accounts Payable Manager
      • Communicate frequently with supervisor and manager, working to develop personal skills and abilities
    • Accounts Payable
      • Review, verify and input invoices into SAP
      • Assist in the resolution of invoice processing
      • Monitor outstanding approval
      • Address vendor and employee inquiries
      • Prepare accounting related reports and spreadsheets as required
      • Reconcile vendor statements
      • Oversee automated matching process and escalate matching issues
    • Continuously Improve Operations
      • Identify and suggest process and system enhancements
      • Monitor personal Key Performance Indicators and adherence to service level agreements
      • Perform at a level that assists in attaining overall and team-level performance measures and goals
      • Stay appraised of service center knowledge of industry best practices
      • Interface with other Shared Service teams to ensure compliance with cross-team accountabilities, specifically the Procure to Pay team at all levels
      • Coordinate with other Shared Service teams to deliver seamless service to clients, and improve personal knowledge to enhance ability to resolve issues accurately
      • Ensure compliance with all Health and Safety policies and initiatives outlined in the Health and Safety manual



    Position Dimensions (Core Competencies):

      • Strong organizational and communications skills
      • Adapts and Learns- work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one’s skills and capabilities
      • Customer Focus – foster a customer focused environment delivering exceptional customer service and anticipating future customer needs
      • Analysis and problem solving – effectively examine events, issues and problems and generate optimal solutions in a timely manner
      • Fosters teamwork and cooperation – Foster a sense of collaboration and work effectively across the organization to achieve goals



      • Bachelor’s Degree or Diploma or equivalent working experience


    Position Requirements (Experience, Technical Expertise):


      • Bilingual speaking and writing, French/English is mandatory, no exceptions
      • 2+ years of experience in a high volume Accounts Payable Environment
      • Customer Service or Contact Centre experience strongly preferred
      • Solid understanding of Accounts Payable processes (Invoice Processing/Purchase Orders, payment cycles, etc)
      • Exceptionally strong communication, both oral and written
      • Experienced in SAP, JDE or related ERP applications
      • Advanced MS Excel knowledge
      • Sounds knowledge of other MS applications (Word, PowerPoint)
      • Supply Chain/Logistics Experience is considered an asset
      • Accounting Designation (or current enrolment in program) is considered an asset 


    Why work for us?


    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at



    We thank you for your interest.  Only candidates selected for an interview will be contacted.  LafargeHolcim is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.