LafargeHolcim

  • Dispatcher

    Job Locations CA-ON-Barrie
    Requisition ID
    2018-4568
    # of Openings
    1
    Category
    Operations
    Product Line
    Aggregates
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge.ca/en/careers .

     

    Overview

    The Lafarge Dispatcher is an important role in the day-to-day operations of service to the customer. The primary objective is to uphold Lafarge’s service missions of being Live with customer interactions, acting with Urgency, and being Honest about commitments. Responsibilities are to answer customer inquiries in a professional and friendly manner; to ask questions and clearly understand the customer’s needs; to record and enter order information accurately into SAP; to book trucks, plan and assign loads in order to successfully fulfill customer orders while achieving viable earnings for the carrier; to alert Sales, Operations, and Front-End staff of any service problems that may arise during a day’s operations.

    Responsibilities

    SAFETY:

    • Ensures all aspects of the role are executed in a safe manner by adhering to all safety guidelines and policies.
    • Demonstrate a commitment to communicating, improving, and adhering to Lafarge Safety Policies, Lafarge Safety Principles, and the Lafarge Safe Trucker Program with employees and truckers.
    • Engage in daily safety communication activities (ie: Huddles, Daily Safety Messages, etc…) with management, carriers, employees, and visitors.
    • Ensures that work areas are kept organized, presentable, functional and free of hazards.

     

    CUSTOMER SERVICE

    • Engage customers in a professional and friendly manner via phone and/or in person.
    • Strives to understand the customer’s needs and works to resolve a customer’s requests by documenting the request, alerting and escalating the issues to the appropriate sales, operations, after sales and/or front-end personnel, and follows-up with the customer in order to confirm that their issues are being addressed.
    • Treats all customers, regardless of size, with the same level of attention and professionalism.
    • Offer up to customers compromises during short delivery capacity situations. Provides honest and definitive delivery commitments in order to help the customer make optimal scheduling decisions about their construction projects.
    • Works with Sales, Carriers, and Operations to explore options in order to fulfill customer orders.

     

    DISPATCH

    • Creates delivery plans for successful fulfillment of the customer’s order.
    • Maintain a good working relationship with carriers and truck drivers through professional interaction, proactive communication, and fair allocation of work to drive for profitable trucker earnings.
    • Follow the dispatch daily checklist to identify, record, and communicate changes to the delivery plan.
    • Books trucks for delivery and communicate orders to the shipping site Front-End staff.
    • Works with the Transportation Coordinator in tracking and reporting on Carrier Performance.
    • Maintains and uses the Dispatch Systems for measuring customer delivery performance.

    Qualifications

    Education and Work Experience

    • A minimum of Grade12 or with relevant work experience, or
    • A minimum of 2 years of experience in order taking/dispatching positions.

     

    Knowledge and Skills

    • Multi-task,
    • Work effectively as a member of a team,
    • Applies a positive & optimistic attitude,
    • Work well under pressure,
    • Detail-oriented, thorough, and accurate,
    • Communicate effectively.

     

    Job-Specific Competency Profile (Lominger):

    • Integrity and Trust
    • Technical Learning
    • Drive for Results
    • Interpersonal Savvy
    • Customer Focus
    • Priority Setting
    • Process Management
    • Organizational Savvy
    • Listening Skills
    • Problem Solving

    LafargeHolcim

    Why work for us?

     

    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at:

    www.lafarge.ca

    We thank you for your interest.  Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

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