• Bilingual Dispatcher - (En/Fr)

    Job Locations CA-ON
    Requisition ID
    # of Openings
    Product Line
    Ready Mix
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at .



    The Dispatch is responsible of Customer Service and satisfaction. He/she is responsible of managing truck fleets on a daily basis and oversees the day-to-day activities of the Central Dispatch, such as orders, COD sales, Customer Service, coordinate RMX concrete activities with other departments, Tracking tools management, etc. 



    • Promote a culture of safety with an objective of “zero” incidents
    • Ensure that work areas and surrounding area is kept safe, presentable and functional
    • Attend daily huddle & participate in monthly safety meetings with personnel, supervisors and visitors
    • Report all safety incidents (PPE, near misses…)
    • Act as key person in communicating with and receiving feedback on topics of safety, logistics and service


    Order Taking & Dispatch:

    • Supervise day-to-day dispatch activities
    • Coordinate hours & schedules of dispatch team
    • Maintain event order daily log
    • Manage COD pricing and sales.
    • Managing GPS platform
    • Assist central order desk in taking orders and maintaining customer relations
    • Ensure on-time delivery of material to customers
    • Ensure order / ticket information is accurate
    • Proactively communicate customer, delivery and system issues with dispatch, sales and back-office to ensure timely resolution
    • Provide solutions to conflicts and make key decisions in a timely manner
    • Perform root cause analysis on issues and provide solutions
    • Coordinate Lafarge truck fleet, brokers and external rentals across Eastern Ontario
    • Participate in the NCR Ops/Sales daily CFOM



    • Maintain tracking tool
    • Assist in various administration tasks as directed by management 


    Dimensions & Scope:

    • Direct Reports: 0
    • Indirect Reports: 30-40


    Education & Work Experience:

    • A college degree in logistics, supply chain management, business or significant industry experience.
    • RMX Concrete or general dispatch experiences an asset.
    • Customer service experiences an asset.


    Knowledge and Skills:

    • Strong written and verbal communication skills (French and English) with high degree of accuracy and attention to detail
    • Ability to manage resources for our performance and to meet customer’s satisfaction.
    • Proficient in general software application and Microsoft applications, such as office, window, etc.
    • Able to work in a team and compose yourself under pressure and stressful situation.
    • Demonstrated strong problem solving skills; a self-starter
    • Proven ability to multitask in a fast-paced environment; strong time management skills essential
    • Maintains composure in dealing with difficult situations; demonstrates positive customer service attitude
    • Strong problem solving and analytical skills and the desire to seek solutions
    • Excellent leadership skills - must be able to motivate others and provide complete, direct and actionable feedback

    Competency Profile (Lominger):

    • Customer Focus
    • Decision Quality
    • Drive for Results
    • Interpersonal Savvy
    • Negotiating
    • Organizational Agility
    • Composure


    Why work for us?


    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at:

    We thank you for your interest.  Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.


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