LafargeHolcim

  • Distribution Shipper (Dispatch)

    Job Locations CA-BC-Surrey
    Requisition ID
    2018-4998
    # of Openings
    1
    Category
    Operations
    Product Line
    Ready Mix
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge.ca/careers .

    Overview

    As part of the Lafarge Greater Vancouver Area Ready Mix operation, the Distribution Shipper (Dispatcher) is a logistical expert able to monitor and manage the delivery of 100+ perishable daily orders across the western part of the Lower Mainland (Vancouver to Langley). In addition, he/she is the primary point of contact for all ready-mix truck drivers and plant operators throughout the day. The role is based in our Central Surrey logistics center.

     

    Though part of an enthusiastic team collectively responsible for ensuring concrete orders are delivered on time to customers, the work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs.

     

    The successful candidate must possess a strong team-centric attitude, an exceptional capacity for digesting changing information quickly, a logistical “intuition”and a high-level of comfort with computers and technology to be successful in this role.

     

    Full Time opportunities are available for the right candidate.

    Responsibilities

    Details:

    Though days vary, the specifics are consistent. The successful candidate is responsible for the timely analysis (including approval, validation, and adjustment as required) of outbound delivery plan suggestions from 3rd party software tools, and the ongoing live monitoring of those plans through to delivery.

     

    Once delivery is complete, logical return-plant recommendation analysis is expected in anticipation of subsequent delivery plans.

     

    As noted, an exceptional capacity for digesting ever changing information quickly is needed: delivery data and driver updates are presented across 4 monitors, several applications, and live broadcast radios. And though delivery plan suggestions are supplied, a thorough understanding of lower mainland geography supported by a strong logistical intuition will be critical in vetting suggestions.

     

    Responsibilities:

     

    1. Safety – an overarching principle
      • Adhere to all Lafarge safety policies and procedures
      • Assist field staff (drivers and plant personnel) with safety concerns by coaching and escalating field issues with the appropriate person (internally and/or externally)
      • Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas

     

    1. Customer Care – a smaller part of the role, but expected
      • Assist Customer Care Agents in answering inbound customer phone calls
      • Enter, change, and adjust customer orders within the Command Concrete program (training provided)
      • Continually monitor Command Concrete and make outbound customer calls when required to potential delays

     

    1. Shipping – the majority of the role
      • Once trained and fluent in distribution tools and processes, contribute to dispatching 85+ trucks across 100+ orders while ensuring on-time delivery targets are maintained
      • Monitor truck statuses, addressing issues as required
      • Maintain ongoing communication with a unionized driver pool (via text and voice technologies)
      • Analyze and rationalize software recommendations for outbound and return plans
      • Task drivers to various “non-productive” statuses (i.e. breaks, meetings, etc) to ensure asset availability is accurately reflected in the software
      • Advise Customer Care Agents and/or customers of potential issues with their delivery plan
      • Quickly and efficiently navigate several proprietary and 3rd party applications, adjusting parameters as needed to create optimal delivery plans based on changing conditions in the field

     

    Relationship with Other Employees and Departments:

     

    Working in a team environment is critical. On a daily basis you will be dealing with a cross section of people from the following segments:

    • Customers, including large and small scale building, placers, and pump operators
    • Operational and field personnel, including drivers, quality control specialists, plant operators, managers

    Qualifications

    Education and Work Experience

    • University/Post-Secondary, or equivalent required
    • Strong preference given to those with logistical experience, particularly with perishable loads

     

    Knowledge and Skills

    • Commitment to creating a Safety Culture
    • Strong interpersonal phone skills (i.e. friendly and courteous attitude, ability to communicate clearly,  explain issues to drive resolution, etc)
    • Talent for quickly understanding and learning complex computer based applications
    • Ability to apply logical analysis to logistical challenges to create workable solutions
    • Exceptional ability to juggle several pieces of information to support or adjust system suggestions
    • Able to work well under pressureremaining calm as you create a logistical solutions
    • Appreciation for customer realities, and how those affect distribution planning
    • Strong competency with all Microsoft Office and general native PC programs
    • Knowledge of local market geography and addresses
    • Proficient typing and data entering skills

     

     

    Other

    • Open to a flexible yet predictable work schedule (i.e. shift rotation, possible Saturday work, 10 hour shifts)
    • Be a team player with a positive and helpful attitude, and work well with others in high-pressure situations
    • Familiarity with construction sites, concrete products in general, and industry terms and slang
    • Reliable transportation (our office location is not ideally suited for public transit)
    • Dependability, especially around attendance is mandatory

    LafargeHolcim

    Pre-employment medical including drug & alcohol testing and a criminal record check may be required.

    As the world leader in the building materials industry, LafargeHolcim Ltd and its subsidiaries have the assets necessary to meet the building and design challenges of today’s increasing urbanization.  Globally, LafargeHolcim has 115,000 employees, a well-balanced local presence in 90 countries and combined net sales of CHF 33 billion (EUR 27 billion) in 2014. With the most innovative cement, concrete, and aggregates solutions, strong R&D and a commitment to health, safety, and sustainability, LafargeHolcim has the building solutions to meet customers’ needs, from the individual homebuilder to the largest and most complex project.  We are committed to drive sustainable solutions for better building and infrastructure while contributing to a higher quality of life.  We are positioned to deliver on this commitment.

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