LafargeHolcim

  • Shipper/Dispatcher

    Job Locations CA-AB-Calgary
    Requisition ID
    2018-5273
    # of Openings
    1
    Category
    Operations
    Product Line
    Ready Mix
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes   personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you. Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge-na.com/careers.

    Overview

    The Dispatcher schedules and dispatches orders, providing excellent customer service to ensure customer satisfaction, minimize delivery costs and promote company sales.  Communicates effectively and respectfully with Drivers, Field Staff and Plant Teams, through means of radio, GPS and telephone.

    Responsibilities

    • Review orders to make sure they are accurate and identify if they contain any special conditions
    • Manage incoming phone calls (Drivers, QC, Plant Team, Sales)
    • Exercising judgment while abiding to specifications of standard practices 
    • Inform customers of all relevant company policies including will calls, additional products and driver responsibilities
    • Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations
    • Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day
    • Schedule workforce following the guidelines of the Teamster Collective Agreement with regards to seniority, 40hr rule, etc.
    • Provide support and knowledge for drivers; directions, site details and project information
    • Monitor driver performance, and advise supervisor of any issues
    • Proactively contact customers when orders are not going to be as scheduled. Contact customer with as much advanced notice as possible
    • Assign drivers other duties when it is known that they will not be required for an extended period of time. (i.e. Wash/Clean Truck)
    • Ensure that trucks are properly proportioned throughout the plant network to ensure plant load points are being utilized
    • Monitor customer pour rates and make adjustments accordingly
    • Log daily issues (events) in daily distribution log
    • Report any GPS issues to Logistics Supervisor
    • Develop solutions to problems as they arise (rejected loads or threats of rejected loads, trucks stuck on site for too long, etc…)
    • Manage and pull required travel permits for trucks travelling out of Calgary limits
    • Work with Maintenance to schedule CVIP's, services, and breakdowns
    • Update Truck board to ensure accurate location and status of mixer trucks
    • Other duties as assigned

    Qualifications

     

    • Strong phone skills
    • Good active listening skills
    • Strong data entry skills
    • Customer focus and adaptability to caller
    • Ability to multitask, set priorities and manage time effectively
    • Detail oriented
    • Able to think quickly and develop solutions to service the customer when things go off plan
    • Concrete knowledge or willingness to learn concrete knowledge
    • Ability to learn quickly in highly fluid environment

    LafargeHolcim

    Why work for us?

     

    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at:

    www.lafarge.ca

    We thank you for your interest.  Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

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