LafargeHolcim - HQ

  • Dispatch - Customer Service

    Job Locations CA-BC-Coquitlam
    Requisition ID
    # of Openings
    Product Line
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at .



    The primary objective of this role is to achieve efficiencies of operations and other critical revenue objectives for the market area while ensuring our offering promotes service and value for our customers.


     This individual attempts to maximize profitability by continuing a strategy to optimize operations, understand customer requirements, optimize pit balance, enhance key customer relationships, and embrace best practice sales and operational management tools and frameworks.  The successful candidate will be part of an enthusiastic team collectively responsible for order completion and problem solving with internal and external partners when and where issues occur. The work environment is fast paced and requires the ability to simultaneously juggle phone calls with ever changing priorities and customer needs, and entering/adjusting data in various computer based applications. This role involves periods of after-hours work to ensure operational performance.


    As such, a strong team-centric attitude, exceptional “customer service” phone etiquette and proven capacity for digesting information quickly are required to be successful in this role.



    • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environment areas.
    • Participates in job observations and toolbox safety talks.
    • Participates in yearly Driver Orientations
    • IVMS release and tracking

    Order Processing:

    • Liaises with customer site representatives to facilitate schedules, land and marine activities. Communicates loading and material movement to all stakeholders.
    • Answers customer calls, updating them on order status, truck locations, approximate ETAs and other queries
    • Assists team in building solid relationships with key existing and potential customers.
    • Works closely with other relevant Lafarge product lines (i.e. ready mix, asphalt and paving) to ensure there is a consistent and effective offering to the customer and all potential synergies are maximized.
    • Some pricing and quoting for smaller customers
    • Dispatches trucks on time, ensuring the correct aggregate material and customer requirements are met
    • Maintains contact with drivers and assist with directions or addresses as required.
    • Resolves or assists with any issues or inquiries involving deliveries, trucks, customers, and/or materials
    • Manages cash sale customers, ensuring quality customer service


    • Maintains a live day to day Ground operations work schedule to optimize costs, asset utilization and customer needs.
    • Coordinates hauling assets, maintains accurate records for cost management purposes.
    • Maintains and analyses KPI information to drive operational efficiency.
    • Identifying Logistics optimization opportunities
    • Updating Logistics and Mapping solutions.
    • Providing trip reports to Depots and Quarries for asset cycle times.
    • Update Zone rates database
    • Rate change approvals and adjustments
    • Hauler payment cost analysis


    Relationship with Other Employees and Departments:

    Working in a team environment is critical. On a daily basis you will be dealing with a cross section of people from the following segments:

    • Customers including large and small operations
    • Sales including large and small market segments
    • Operational and field personnel such as drivers, quality control specialists, plant operators, managers



    • Post-Secondary diploma in a related field (Business or Logistics) or the equivalent of education and experience

    Knowledge and Skills:

    • Commitment to a Safety Culture
    • Strong interpersonal phone skills (incl. friendly and courteous attitude, ability to communicate clearly, explain issues and propose solutions to customers when required)
    • Exceptional listening skills
    • Effective negotiation, problem solving, and conflict resolution skills
    • Strong time management skills and ability to perform several tasks at once
    • Ability to work well under pressure with rapidly changing customer priorities and changing pieces of information
    • Competency with all Microsoft Office and general native PC programs
    • Knowledge of local market geography and addresses
    • Proficient typing and data entering skills
    • Knowledgeable about aggregate production, materials, plants and loadout is an asset


    • Open to a flexible working schedule (weekends included)
    • Be a team player and work well with others in high-pressure situations.
    • A positive and helpful attitude
    • Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired
    • Dependability, especially around attendance is mandatory


    Why work for us?


    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at:

    We thank you for your interest.  Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.


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