LafargeHolcim - HQ

  • Dispatcher, Ready-Mix

    Job Locations CA-AB-Edmonton
    Requisition ID
    2018-5869
    # of Openings
    1
    Category
    Customer Service
    Product Line
    Ready Mix
  • Why work for Lafarge?

    Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.  From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions.  Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.   Building Better Cities is what we do. Come Build a Better Career with us!  More information can be found at www.lafarge.com/careers .

     

    Overview

    The role of Ready Mix Dispatch is responsible for the primary day-to-day delivery of Ready Mix Concrete to JobSites (Home Owner and other Clients in the industries)  This role is also responsible for customer relationships, giving great service with a Friendly attitude to ensure customers receive a high-level delivery and Product from Lafarge.  This is a customer-facing role that requires a service-oriented mindset and a highly professional approach. The Dispatcher schedules and dispatches orders, providing excellent customer service to ensure customer satisfaction, minimize delivery costs and promote company sales.  Communicates effectively and respectfully with Drivers, Field Staff and Plant Teams, through means of radio, GPS and telephone.

    Responsibilities

    • Adhere to all Lafarge safety policies and procedures.
    • Dispatch approximately 100 trucks for 7 plant locations in the Greater Edmonton market
    • Green Zone orders based on plant capacities and capabilities
    • Coordinate driver and QA/QC issues pertaining to active orders communicating to appropriate parties as required.
    • Assignment of drivers to appropriate trucks with the support of the Logistics Coordinator
    • Support the Logistics team (Logistics Coordinator, Logistics Scheduler, and Customer Service Reps) as required. Order taking and dealing with maintenance vendor for truck repairs. Potential to review late calls and move up orders when appropriate.
    • Documenting any and all issues regarding active orders
    • Providing sales and billing coordinator information pertinent to billing accuracy.
    • Entering appropriate sundries on active orders
    • Sorting of delivery tickets at day end for billing.
    • Review orders to make sure they are accurate and identify if they contain any special conditions.
    • Inform customers of all relevant company policies including will calls, additional products and driver responsibilities. 
    • Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations. 
    • Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.   
    • Schedule workforce following the guidelines of the Teamsters Collective Agreement with regards to seniority, 40hr rule, etc.
    • Provide support and knowledge for drivers; directions, site details and project information.
    • Monitor driver performance, and advise supervisor of any issues.
    • Proactively contact customers when orders are not going to be as scheduled. Contact customer with as much advance notice as possible.
    • Assign drivers other duties when it is known that they will not be required for an extended period of time. (i.e. wash/clean truck)
    • Ensure that trucks are properly proportioned throughout the plant network to ensure plant load points are being utilized.
    • Monitor customer pour rates and make adjustments accordingly.
    • Report any GPS issues to Logistics Supervisor
    • Develop solutions to problems as they arise (rejected loads or threats of rejected loads, trucks stuck on site for too long, etc…)
    • Have a flexible schedule.  This position may require an individual to work different shifts as well as take calls after hours if required.

    Qualifications

    Education and Work Experience:

    • Grade 12 or equivalent
    • Experience in a related field preferred.
    • Understanding of building materials industry, including product knowledge, an asset.
    • Computer literacy, including Microsoft Office suite of products.
    • Working knowledge of SAP an asset

    Job-Specific Skills:

    • Strong written and verbal communication skills
    • Relationship-building (External customers and internal Lafarge personnel)
    • High degree of accuracy and attention to detail
    • Problem solving and decision making
    • Ability to multitask in a fast-paced environment
    • Strong sense of teamwork
    • Competencies:
      • Interpersonal savvy
      • Customer interaction/customer focus
      • Action-oriented/demonstrates drive
      • Priority setting and time management
      • Dealing with ambiguity
      • Trust and credibility
      • Peer relationships

    LafargeHolcim

    Why work for us?

     

    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more!  More information can be found at:

    www.lafarge.ca

    We thank you for your interest.  Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

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